This Privacy Policy explains how the operating entity of the Compass applications and platforms (hereinafter referred to as the “Company,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, create an account, apply for membership, attend an event, or otherwise use our services (collectively, the “Services”). By using the Services or providing Personal Information to us, you consent to the practices described in this Policy. If you do not agree with our policies and practices, do not use the Services or provide personal information.
1. Controller & Contact Information
- Data controller: Amerigone Wellness Network
- Email (privacy & data requests): privacy@amerigone.com
- Billing & disputes: billing@amerigone.com
- Phone: 888-228-1771
2. Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
A. Information you provide to us
- Account & application info: name, email, phone, mailing address, job title, profile photo, bio, application answers.
- Identity verification / KYC documents (if required).
- Payment & billing info: card number, billing address, payment confirmation.
- Content & communications: forum posts, messages, files, RSVPs, event photos/videos.
- AI Chat Data: The specific text prompts you submit to our AI life coach and the generated conversational responses. We actively prohibit the submission of sensitive personal data (e.g., medical or financial records) into the AI interface.
- Event & attendance details: registrations, check-ins, session recordings.
- Support data: inquiries submitted to support or billing.
B. Information we collect automatically
- Device & usage data: IP, device type, OS, browser, pages visited, duration, clicks, attendance logs.
- Cookies & similar tech for personalization, preferences, analytics.
C. Information from third parties
- Identity verification providers, fraud detection, background-check vendors.
- Public data and social media if you connect an account.
3. How We Use Personal Information
- Provide, operate, maintain the Services (including AI coaching generation).
- Process payments and billing.
- Moderate and manage community safety.
- Provide events and deliver content.
- Communicate with you.
- Detect, prevent, remediate fraud or abuse.
- Comply with legal obligations.
- Improve & analyze the Services.
- Protect rights and safety.
4. Sharing & Disclosure of Information
- Artificial Intelligence Partners: We strictly transmit your text prompts to our third-party AI provider, GoodAI, to generate intelligent responses. GoodAI processes this data securely and does not use your prompts to train their public models.
- Service Providers: Vendors for processing payments, identity verification, hosting, and analytics.
- Other Members: Profile, posts, RSVPs visible per channel/event settings.
- Legal Reasons: Comply with laws, fraud/security prevention, enforce Terms.
- Business Transfers: Mergers, sales, acquisitions may transfer data with notice.
- With your consent for other purposes.
5. Legal Bases for Processing (EU/EEA Residents & GDPR)
- Performance of a contract: to provide requested Services.
- Legal obligation: comply with laws and regulations.
- Legitimate interests: fraud prevention, platform improvement, enforcement of terms, protection of rights.
- Consent: for marketing emails or optional features; can be withdrawn anytime.
6. Recordings, Photographs & Member-Generated Content
- Event recordings & photos: attendees may be recorded; content used for on-demand access or promotional purposes.
- Member-generated content: posts, messages, comments, materials; license granted to the Company to host and display unless notified otherwise.
7. Payments, Financial Data & Processors
- Third-party payment processors handle card transactions.
- We do not retain full card numbers unless explicitly stated.
- Billing descriptor example: THE COMPANY WELLNESS 888-228-1771.
8. Data Retention
- Membership & billing records: up to 7 years.
- Identity verification / KYC documents: up to 7 years or as required by law.
- Event recordings & content: as needed unless removed.
- Usage logs & analytics: 2 years unless required longer.
- Support records & disputes: as necessary.
9. Your Choices & Rights
- Access & correction: request via our support email.
- Deletion: request account/data removal.
- Portability: request machine-readable copy.
- Objection & restriction: opt-out of profiling/marketing.
- Withdraw consent anytime.
10. Cookies & Tracking Technologies
We and service providers use cookies for authentication, security, site functionality, analytics, and advertising. Blocking cookies may affect functionality.
11. Security
We implement administrative, physical, and technical safeguards. No system is perfectly secure; breaches will be notified as required.
12. International Transfer of Data
We may transfer personal information to other countries using adequate protection measures such as contractual clauses or lawful transfer mechanisms.
13. Children & Minors
Services not directed to children under 21. Any data collected from a child will be deleted.
14. Third-Party Links & Social Media
Third-party sites are not covered by this Policy; review their policies before providing information.
15. Changes to this Privacy Policy
Material changes will be posted on-site with updated “Last updated” date. Continued use constitutes acceptance.
